🚀 Access and Delivery Policy
Applicable to: All digital goods and services purchased from Brandistan Hq.
Last Updated: November 12, 2025
As Brandistan Hq specializes in the delivery of digital goods and services (including online courses, e-books, software licenses, and consultancy services), there are no physical items to ship. Delivery is fulfilled exclusively through electronic means.
1. Digital Product Delivery (Instant Access)
For immediately accessible digital content (e.g., templates, e-books, pre-recorded courses):
| Product Type | Delivery Method | Access Timeline |
| Online Courses / E-books | Provided via secure user account login on our Site or secure download link. | Immediate upon successful payment confirmation. |
| Templates / Resources | Provided via secure download link or email attachment. | Immediate upon successful payment confirmation. |
If you do not receive access or a download link within 1 hour of a successful purchase, please contact us immediately at info@brandistanhq.in.
2. Service and Consultancy Delivery (Commencement of Work)
For all purchased plans, consultancy packages, coaching services, or custom project work:
A. Commencement Rule
The commencement of the actual work for your purchased plan is guaranteed to begin within 48 Working Hours following the successful payment confirmation.
Working Hours are defined as: Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays.
B. Onboarding and Scheduling
Onboarding Email: You will receive an initial onboarding email, instructions, or a link to book your first session within 24 Working Hours of purchase.
Method: Services are delivered via scheduled virtual meetings, dedicated project management platforms, and direct email communication.
Client Responsibility: The commencement timeline is contingent upon the client providing any necessary initial information (e.g., brand documents, access credentials) requested in the onboarding email.
3. General Information and Errors
A. Delivery Confirmation
Delivery is confirmed electronically when:
Access credentials for the course/service platform are successfully issued.
The initial onboarding or service commencement email has been sent to the registered email address.
B. Contact and Responsibility
It is the customer’s responsibility to ensure that the email address provided at the time of purchase is correct and active.
Brandistan Hq is not responsible for non-receipt of digital goods or access due to incorrect email information or email filtering (spam/junk folders) on the customer’s side.
C. Technical Issues
If you encounter any technical issues preventing access to your purchased digital goods or services, please contact our support team at info@brandistanhq.in for immediate assistance.