Refund & Cancellation Policy
At Brandistan HQ, we strive to ensure complete customer satisfaction. Please read our Refund & Cancellation Policy carefully before making a purchase.
Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the order has not already been shipped.
To request a cancellation, please contact us immediately at:
Email: info@brandistanhq.in
Phone: 8090466138
Once the order has been shipped, cancellation requests will not be accepted.
Returns & Refunds
We accept return or refund requests under the following conditions:
• The product is received in a damaged or defective condition
• The wrong product is delivered
Customers must inform us within 48 hours of delivery along with clear photos or videos of the issue.
Non-Returnable Items
Due to the nature of merchandise products, the following are not eligible for return or refund:
• Used or washed products
• Products damaged due to customer misuse
• Products without original packaging
• Change-of-mind or size issues
Refund Process
Once your return request is approved:
• Refunds will be initiated within 5–7 business days
• Refunds will be processed to the original payment method used at checkout
• Processing time may vary depending on your bank or payment provider
Replacement Policy
In case of damaged or incorrect items, we may offer a replacement instead of a refund, subject to product availability.
Shipping Charges
Shipping charges are non-refundable, except in cases where the product is damaged or incorrectly delivered.
Late or Missing Refunds
If you have not received a refund after the stated period:
• Check your bank account again
• Contact your payment provider
• Reach out to us for assistance
Contact Information
For any refund or cancellation-related queries, contact us at:
Email: info@brandistanhq.in
Phone: 8090466138
Final Note
Brandistan HQ reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.